Shipping and Refunds

We know how exciting it is waiting for your new GLASARI piece to arrive — and we want every step of that journey to feel effortless. From careful packaging to fair returns, we’re here to make sure your experience is seamless.

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Shipping

     • Processing Time: Orders are carefully packed and shipped
        within 1–2 business days.


     • Delivery Time: Standard delivery within Australia typically
        takes 2–7 business days, depending on your location. Express
        shipping options are available at checkout if you need your
        order a little sooner.

     
     • Tracking: Once your order is on its way, you’ll receive an email
        with your tracking details so you can follow its journey.


     • International Shipping: We currently ship within Australia 

        only, but international shipping is on the horizon. 


If your parcel goes missing or arrives damaged, please contact us at support@glasari.com — we’ll sort it out quickly and with care.

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Returns & Refunds

We hope you love your GLASARI purchase as much as we loved creating it. But if something isn’t quite right, we’ve made returns simple.


     • Returns: You can return unused items within 30 days of
        receiving them for a refund or exchange. Items must be in 

        their original condition, with tags and packaging intact.


     • Refunds: Once your return is received and inspected, we’ll 

        process your refund back to your original payment method.


     • Faulty or Incorrect Items: If you receive a faulty or incorrect 

        item, please email support@glasari.com within 7 days of 

        delivery and we’ll replace or refund it promptly.


     • Non-Returnable Items: For hygiene reasons, we can’t accept
        returns on personal or used items.


We stand behind the quality of everything we create. If you ever have an issue, just reach out — we’ll always do our best to make it right.

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