First Trip Guarantee

Take your GLASARI piece on your first trip. If you don't completely love it, send it back within 30 days of delivery for a full refund. It doesn't need to be unused or in its original packaging, but it does need to come back clean and in good, usable condition. Normal use on a trip is completely fine, but we can't accept items that have been damaged or mistreated, because every returned piece is donated to someone who'll use it.

• Free returns within Australia: email support@glasari.com and we'll send you a prepaid return label.
• Returns from outside Australia: our First Trip Guarantee still applies, but return postage is at the customer's cost.
• Please include all parts: for example the strap, laptop sleeve and dust cover.
• Refunds: once your return arrives, we'll refund your original payment method.
• Prefer a different colour? We're happy to exchange it instead, subject to stock.
• Returned items are donated to a good cause, never resold as new.

Faulty or Incorrect Items

If anything arrives faulty or incorrect, or develops a manufacturing fault, email support@glasari.com and we'll repair, replace or refund it. Our 12-month warranty and your rights under Australian Consumer Law apply in addition to this guarantee.

Keep the closing line "We stand behind the quality of everything we create..." as is.